Cashmere Scarves and Baby Blankets by Deqi Designs

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Returns & Refunds

REFUNDS & RETURNS

 

REFUNDS

 

To obtain an immediate refund, you must either cancel the order before we have incurred (a) any personalization costs (if applicable) and / or (b) any shipping / delivery costs.

 

To obtain a refund in relation to shipped items, please email us at contact@deqidesigns.com within 7 calendar days of receiving your order and first return the relevant product(s) to us within 14 calendar days of receipt in the same condition as when received by you, together with the original packaging, which must be unmarked, undamaged and in a resalable condition.

 

In relation to personalized items, no refunds, returns or exchanges will be accepted once any personalization costs have been incurred by us.

 

Until any returned goods are received by us in the same condition as when received by you, together with the original packaging, which must be unmarked, undamaged and in a resalable condition, you are wholly responsible for them, including in relation to any loss or damage.

 

Any shipping / delivery charges and banking fees incurred by us or you will not be refunded.

 

RETURNS

 

If you're not satisfied with and wish to return your order, please email us at contact@deqidesigns.com within 7 calendar days of receiving your order in order to arrange an exchange.

 

For refunds, please refer to the above terms and conditions under the heading ‘REFUNDS’.

 

In order to arrange an exchange of an order, you must first return the relevant product(s) to us within 28 calendar days of receipt in the same condition as when received by you, together with the original packaging, which must be unmarked, undamaged and in a resalable condition.

 

In relation to personalized items, no refunds, returns or exchanges will be accepted once any personalization costs have been incurred by us.

 

Until any returned goods are received by us in the same condition as when received by you, together with the original packaging, which must be unmarked, undamaged and in a resalable condition, you are wholly responsible for them, including in relation to any loss or damage.

 

Any shipping / delivery charges and banking fees incurred by us or you will not be refunded.